Terms of service

1. Agreement

These terms govern the use of the SmartConvertAI Shopify app (the “Service”) provided by Elkad SAS (“we”). By installing the app you accept them on behalf of your business. The Service is for professional use only. Your use of Shopify remains subject to Shopify’s own terms.

2. The Service

SmartConvertAI audits public pages of your store with artificial intelligence and suggests changes to improve conversion. The optional AI Developer module can change your theme files on your behalf, under the permissions you set in the app.

3. AI-generated content

Scores, recommendations and code produced by the Service are generated by AI. They may be incomplete or wrong. They are suggestions, not guarantees: we do not promise any increase in conversion rate or sales. You remain responsible for reviewing them and for the decisions you make.

4. AI Developer

• The agent works first on work copies of your theme. Changes reach your live theme only according to the live-theme mode you choose (forbidden, confirmation required, automatic).
• A full backup of your live theme is taken before every write to it. You are responsible for reviewing changes before publishing them.
• You must have the right to modify the theme (including its license) and must not ask the agent to add unlawful content or code, or code that collects personal data without proper consent.

5. Plans, billing and cancellation

Plans and limits are described on the pricing page and in the app. Paid plans are billed by Shopify through your Shopify invoice, in advance, for each 30-day billing cycle. You can change or cancel your plan from the app at any time; cancelling takes effect at the end of the current cycle, and uninstalling the app stops future charges. Free trials are offered once per store. We may change prices with at least 30 days’ notice in the app.

6. Acceptable use

You may only submit pages of stores you own or are authorised to work on. You must not use the Service to overload third-party sites, bypass access controls, resell the Service, or reverse-engineer it. We may suspend an account that breaks these rules.

7. Your content and data

You keep all rights to your pages, theme and content. You grant us the rights needed to process them to provide the Service. Our handling of personal data is described in the privacy policy, which forms part of these terms. Where we process personal data on your behalf, we do so as your processor under Article 28 GDPR.

8. Availability

The Service is provided “as is”. We do our best to keep it available and to fix problems quickly, but we don’t guarantee uninterrupted service. Features may evolve; we will tell you in the app before removing a feature included in a paid plan.

9. Liability

To the extent permitted by law, we are not liable for indirect damages (lost sales, lost profit, loss of data) and our total liability is limited to the amounts you paid for the Service in the 12 months before the event. Nothing limits liability for gross negligence, wilful misconduct or what cannot be limited by law.

10. Termination

You can stop using the Service at any time by uninstalling the app. Your data is then deleted as described in the privacy policy.

11. Governing law

These terms are governed by French law. Before any legal action, we will try to settle the dispute amicably. Failing that, the courts of the registered office of Elkad SAS have jurisdiction.

12. Legal notice