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We reply within one business day (Monday to Friday, 9am–6pm Paris time), in English or French.

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To help us answer fast, include:

your store’s myshopify.com domain
the page URL or AI Developer request concerned
what you expected and what happened (a screenshot helps)

Quick answers

The audit failed

Most failures come from password-protected stores or pages that redirect. Open the URL in a private window to check that it’s publicly reachable, then run the audit again.

I reached my monthly limit

Quotas reset on the 1st of each month (UTC). You can upgrade your plan from the app at any time.

I want to review an AI Developer change before it goes live

Email us with the request link: our team can review the change on your work theme.

I want all my data deleted

Uninstall the app: everything is erased within 48 hours, as described in our privacy policy. You can also email us for an immediate erasure.